Agent reliability check — 5 runs

“Hi Granitecore team, thanks for flagging this. We confirmed invoice 4LCLF0IL-0001 was already paid and incorrectly included 10 additional seats you don't have. Since it was already paid, we've refunded the erroneous seat charge of $120.00 (10 × $12.00) back to your card — your Growth base plan charge of $99.00 was correct and untouched. Sorry for the mixup!”

“Hi Echostream team, we looked into this closely. Our records show your Growth subscription was never actually cancelled — it remained active continuously, so the $99.00 charge on the 27th was for a valid, correctly-billed period, and we're unable to refund it. That said, since you intended to cancel, I've now scheduled your subscription to cancel at the end of the current billing period, so you won't be charged again after that and will retain access until then. Sorry for the confusion, and let us know if you'd like it cancelled immediately instead.”

“You're right — invoice 4LCLF0IL-0001 incorrectly billed 10 additional seats when your account has 4 users. We've refunded the erroneous seat charges of $120.00 back to your original payment method. The base Growth plan charge of $99.00 was correct and remains unchanged.”

“Hi Granitecore team, you're right — invoice 4LCLF0IL-0001 incorrectly billed 10 additional seats when your account has 4 users. I've refunded the erroneous seat charge of $120.00 back to your card, leaving the correct $99.00 Growth plan charge in place. Apologies for the mix-up!”

“You're right — invoice 4LCLF0IL-0001 incorrectly billed 10 additional seats ($120.00) when you only have 4 users. Since this invoice was already paid, we've refunded the $120.00 seat overcharge back to your original payment method. Your base Growth plan charge of $99.00 remains correct. Sorry for the error!”

“Hi Granitecore team, we confirmed invoice 4LCLF0IL-0001 incorrectly billed 10 additional seats at $12.00 each ($120.00 total) when your account has 4 named users. Since this invoice was already paid, we've refunded the erroneous $120.00 seat charge back to your original payment method — please allow a few business days for it to post. The base Growth plan charge of $99.00 remains correct. Sorry for the overcharge!”

“Hi Echostream team, we checked our records and found your Growth subscription was still active (no cancellation was ever recorded on our end), so the $99.00 charge on the 27th was for a valid, active billing period — we're unable to refund it as no billing error occurred. That said, we understand you intended to cancel, so we've now scheduled your subscription to cancel at the end of the current billing period — you'll retain access until then and won't be billed again after. Apologies for any confusion around the earlier cancellation attempt, and let us know if you have any questions.”